Terms & Conditions

Effective date: March 30, 2026

These Terms and Conditions govern your use of FelFel Mediterranean LLC's website, account registration, online ordering, checkout flow, delivery coordination, pickup scheduling, and related catering services. By creating an account, placing an order, or submitting checkout confirmations through the website, you agree to these terms.

1. Eligibility and Account Responsibility

You must be at least 18 years old and authorized to place orders on behalf of yourself or your business. You are responsible for keeping your account information, company details, delivery instructions, contact email, and phone number accurate and current.

2. Orders, Pricing, and Payment

Orders are submitted through the website and are subject to availability, delivery range, scheduling limits, and operational approval. Pricing, taxes, gratuity, delivery charges, plated service fees, same-day service fees, and add-on charges shown at checkout are part of your order total.

After checkout, FelFel may send you a payment link or invoice. If an order is not paid within 24 hours after the payment link is issued, the order may be deleted and may need to be entered again.

3. Cancellation, Changes, and Scheduling

Orders should be canceled at least 72 hours before the scheduled delivery or pickup time to avoid restocking and preparation charges. If you pay for your order and then cancel or materially change it after that window, FelFel may charge 25% of the amount charged to your payment method.

You are responsible for reviewing the delivery or pickup date and time before submitting checkout. Selecting the wrong date or time may result in fees unless FelFel receives written confirmation of the requested change at least 24 hours before the scheduled fulfillment time.

Same-day catering orders are subject to an additional $50 charge and require direct confirmation from the FelFel team. Automated confirmations may not reflect same-day operational approval.

4. Order Confirmation and Fulfillment

Your order is considered confirmed when it has been paid in full, unless FelFel expressly confirms a different arrangement in writing. Paid confirmation may be the only confirmation sent for the order unless additional written confirmation is specifically requested.

FelFel will prepare and fulfill the order based on the information, selections, quantities, delivery instructions, and notes you submit through the website.

5. Allergies and Dietary Requests

FelFel offers vegetarian, vegan, and gluten-conscious options, but does not guarantee an allergen-free kitchen or cross-contact-free preparation. Customers must disclose allergies, sensitivities, or dietary restrictions at the time of ordering.

6. Communications and Consent

By registering and ordering through the website, you consent to receive electronic communications related to your account and orders. Email is required for account creation, order confirmations, invoices, payment requests, delivery or pickup coordination, and other service-related notices.

FelFel may use your email address and phone number to send transactional notifications and, where permitted, marketing messages about offers, promotions, new menu items, events, and reorder reminders. Text message marketing is optional and may be opted out of at any time. FelFel does not sell your personal information to third parties.

If FelFel offers an initial promotional coupon or similar signup incentive, eligibility may require that you opt in to both email marketing and text message marketing at the time of signup or as otherwise stated in the promotion.

7. Intellectual Property

Website content, branding, images, menus, text, logos, and other materials are owned by or licensed to FelFel Mediterranean LLC. You may not copy, reuse, distribute, or exploit that content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, FelFel's liability arising out of your use of the website or services is limited to the amount paid for the specific order giving rise to the claim. FelFel is not liable for indirect, incidental, special, or consequential damages.

9. Governing Law

These Terms are governed by the laws of the State of Colorado. Disputes arising from these Terms or from use of the website or services will be handled in the state or federal courts located in Colorado, unless applicable law requires otherwise.

10. Contact

FelFel Mediterranean LLC
4401 S Tamarac Parkway, Denver, CO 80237
Phone: (303) 586-5540
Email: catering@felfel-usa.com