Privacy Policy

Effective date: March 30, 2026

This Privacy Policy explains what personal information FelFel Mediterranean LLC collects, how it is used, when it is shared, and what choices you have when using our website, creating an account, placing orders, and communicating with our team.

1. Information We Collect

We may collect contact and account details such as your name, company name, email address, phone number, street address, city, ZIP code, login credentials, tax-exempt information, and order notes.

We also collect order-related information such as menu selections, quantities, delivery or pickup dates and times, signatures, invoice and payment status, delivery validation details, and communications related to your order.

2. How We Use Your Information

We use your information to create and manage accounts, accept and process catering orders, coordinate delivery and pickup, issue invoices and payment links, validate service addresses, provide customer support, maintain internal records, prevent abuse, and improve operations.

We may also use your email address and phone number to send order notifications, reminders, service updates, operational alerts, and marketing messages where permitted by your preferences and applicable law.

3. Email, Text Messages, and Marketing Preferences

Email is required to create an account and to place and manage online orders because we use email for account access, invoices, payment requests, order communication, and service notices. Transactional emails are not optional while your account is active or while an order is being processed.

Text message communications may be used for order notifications and, if you opt in, marketing messages. You may opt out of text marketing messages at any time using the unsubscribe instructions in the message or by contacting us directly.

If FelFel offers an initial promotional coupon or signup reward, receiving that promotion may require opting in to both email marketing and text message marketing at the time of signup or as specified in the promotion.

4. Sharing of Information

We do not sell your personal information to third parties. We may share information with service providers that help us operate the business, including payment processors, invoicing and accounting platforms, email providers, SMS providers, address validation services, website hosting providers, and contractors acting on our behalf.

We may also disclose information when reasonably necessary to comply with law, protect our rights, prevent fraud, or respond to valid legal requests.

5. Payment Information

Payment information is processed through third-party payment and invoicing tools. FelFel does not represent that full card or bank account details are stored directly in our application database.

6. Data Retention

We retain account, order, and communication records for as long as reasonably necessary to operate the business, complete transactions, maintain financial records, support repeat ordering, resolve disputes, and comply with legal obligations.

7. Security

We use administrative, technical, and operational measures intended to protect personal information. No internet or storage system is perfectly secure, so we cannot guarantee absolute security.

8. Your Choices and Requests

You may contact us to update account information, request correction of inaccurate data, or ask questions about your communication preferences. You may unsubscribe from marketing emails through the unsubscribe link in the email, but service-related emails connected to your account or orders may still be sent when necessary.

9. Children's Privacy

Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13 through this website.

10. Contact

FelFel Mediterranean LLC
4401 S Tamarac Parkway, Denver, CO 80237
Phone: (303) 586-5540
Email: catering@felfel-usa.com